Practical Telephone Techniques

Practical Telephone Techniques Course Number SC0435 Validity N/A Duration 1/2 Day Assessment Continuous This course is ideal for both contact centres and customer service teams. Delegates learn tips and techniques on how use their voice more effectively at work to improve call outcomes. The course covers the power of active listening, tone of voice and…

Media Training

Media Training Course Number SC0412 Validity N/A Duration 1/2 Day Assessment Continuous News can be good or bad and on this course delegates learn how to tell their story through local, national and trade print and broadcast media. This will assist companies wishing to change perceptions about their organisation, raise awareness of products and services…

In House Role Play – Multi Topic

In House Role Play – Multi Topic Course Number SC0439 Validity N/A Duration 1/2 Day Assessment Continuous Staff can often find traditional projector-based training sessions tiresome. Our professional actors are the ideal answer to bring a multitude of typical workplace training scenarios to life. These include customer service and complaint handling, health & safety, bullying…

Boost Your Public Speaking Skills

Boost Your Public Speaking Skills Course Number SC0410 Validity N/A Duration 1/2 Day Assessment Continuous Approaching an important presentation or a key public speech can be daunting, whether you are talking to a small or large audience, inside or outside your own organisations. Many of us also have to present in our personal lives. This…

Boost Your Confidence In Meetings

Boost Your Confidence In Meetings Course Number SC0409 Validity N/A Duration 1/2 Day Assessment Continuous This course is for delegates wishing to improve the outcomes of their business meetings whether internal or external. They will learn how to be more confident in meetings and how to prepare for success and to set and meet their…

Your Personal Development

Your Personal Development Course Number VEL0226.2 Time Required* 35 minutes Assessment Formal (multiple choice) Approvals CPD A key part of your progression within the adult social care sector will be focused on your personal development. In a number of sectors it is even a legal requirement to continue to develop your skills and knowledge and…

Working in Confined Spaces

Working in Confined Spaces Course Number VEL0236 Time Required* 25 minutes Assessment Formal (multiple choice) Approvals IIRSM At the end of this course you’ll be able to demonstrate your understanding of the control measures to be followed when working in, or near to, confined spaces as detailed in a safe working procedure. This course will…

Understanding your Role in Care

Understanding your Role in Care Course Number VEL0226.1 Time Required* 40 minutes Assessment Formal (multiple choice) Approvals CPD Social care is the provision of social work, personal care, protection or social support services to children or adults in need, or at risk, or adults with needs arising from illness, disability, old age or poverty. Choosing…

Twitter for Business

Twitter for Business Course Number VEL0431 Time Required* 55 minutes Assessment Formal (multiple choice) Approvals CPD Twitter is a social media platform that is used by a wide range of people, from celebrities, who use it to communicate with their fans to companies and brands who can use it to engage their customers and attract…

Time Management

Time Management Course Number VEL0405 Time Required* 105 minutes Assessment Formal (multiple choice) Approvals CPD Good Time Management will improve and enhance the time spent in the workplace and can even go a long way to improving the quality of the work you produce. For most people however this is easier said than done. We’ve…