Practical Telephone Techniques

Practical Telephone Techniques Course Number SC0435 Validity N/A Duration 1/2 Day Assessment Continuous This course is ideal for both contact centres and customer service teams. Delegates learn tips and techniques on how use their voice more effectively at work to improve call outcomes. The course covers the power of active listening, tone of voice and…

Media Training

Media Training Course Number SC0412 Validity N/A Duration 1/2 Day Assessment Continuous News can be good or bad and on this course delegates learn how to tell their story through local, national and trade print and broadcast media. This will assist companies wishing to change perceptions about their organisation, raise awareness of products and services…

In House Role Play – Multi Topic

In House Role Play – Multi Topic Course Number SC0439 Validity N/A Duration 1/2 Day Assessment Continuous Staff can often find traditional projector-based training sessions tiresome. Our professional actors are the ideal answer to bring a multitude of typical workplace training scenarios to life. These include customer service and complaint handling, health & safety, bullying…

Boost Your Public Speaking Skills

Boost Your Public Speaking Skills Course Number SC0410 Validity N/A Duration 1/2 Day Assessment Continuous Approaching an important presentation or a key public speech can be daunting, whether you are talking to a small or large audience, inside or outside your own organisations. Many of us also have to present in our personal lives. This…

Boost Your Confidence In Meetings

Boost Your Confidence In Meetings Course Number SC0409 Validity N/A Duration 1/2 Day Assessment Continuous This course is for delegates wishing to improve the outcomes of their business meetings whether internal or external. They will learn how to be more confident in meetings and how to prepare for success and to set and meet their…

Epilepsy Awareness (Train the Trainer)

Epilepsy Awareness (Train the Trainer) Course Number SC0303.4 Validity 3 years Duration 1 day Assessment Continuous Our Epilepsy Awareness Train the Trainer course is for those looking to train others in a Basic Awareness of Epilepsy. Delegates will gain a significant insight into Epilepsy and the effects on those who suffer with this disorder to…

Food Safety (Train the Trainer)

Food Safety (Train the Trainer) Course Number SC0204.2 Validity 3 years Duration 1 day Assessment Continuous Our Food Safety Train the Trainer course is for those looking to train others in L1 / Basic Food Safety Awareness. Delegates will learn Food Safety to L2 standard to enable them to run their own in house L1…

Fire Safety (Train the Trainer)

Fire Safety (Train the Trainer) Course Number SC0206.2 Validity 3 years Duration 1 day Assessment Continuous Our Fire Safety Train the Trainer course is for those looking to train others in Basic Fire Safety Awareness. Delegates will consider all key aspects of Fire Safety to enable them to run their own in house classes. As…

Deprivation of Liberty Safeguards (DOLS) (Train the Trainer)

DEPRIVATION OF LIBERTY SAFEGUARDS (DoLS) (TRAIN THE TRAINER) Course Number SC0301.4 Validity 3 years Duration 1 day Assessment Continuous Our Deprivation of Liberty Safeguards Train the Trainer course is for those looking to train others in The Deprivation of Liberty Safeguards. Delegates will achieve a thorough understanding of The Deprivation of Liberty Safeguards. As with…

Mental Capacity Act (Train the Trainer)

Mental Capacity Act (Train the Trainer) Course Number SC0301.5 Validity 3 years Duration 1 day Assessment Continuous Our Mental Capacity Act Train the Trainer course is for those looking to train others in L1 of The Mental Capacity Act. Delegates will gain significant knowledge of the Mental Capacity Act to L2 standard. As with all…