COMMUNICATION SKILLS
Course Number
SC0401
Validity
3 Years
Duration
1/2 Day
Assessment
Continuous
It is widely accepted that effective communication skills aid co-operation and reduce the risk of conflict in all areas of both work and private life. This course is aimed at helping delegates communicate more effectively with service users and colleagues. The course is highly interactive, putting into practice the core elements that will be imparted.
Suitable for:
Care, Education and Commercial
Communication skills in our everyday lives and relationships create the difference between misery and defeat or success and satisfaction
Introduction
- Introduction and course overview
Course Programme
- Expectation & managing expectation
- Forms of communication
- Improving communication
- Examples of good communicators (leaders vs dictators)
- Body language
- The communication cycle
- Identifying barriers
- Using questions effectively
- Reports & records
- Jargon
- Course evaluation
