Conflict Resolution in the Workplace

Conflict Resolution in the Workplace

Course Number


Time Required*

45 minutes


Formal (multiple choice)



‘Unmanaged conflict is the largest reducible cost in organisations today, and the least recognised’

Our society, and therefore our workplaces, are full of individuals with very different backgrounds, beliefs, values and attitudes. With such diversity conflict, at some point, is inevitable.

Conflict in workplaces is not only inevitable, it can actually be valuable. That is if it is handled correctly and focused on the right areas.

This course will consider what conflict is as well as its impact and role in the workplace. We will consider some of the triggers for workplace conflict and how it develops before looking at a number of different ways of managing it.

Recommended System Requirements

  • Browser: Up to date web browser
  • Video: Up to date video drivers
  • Memory: 1Gb+ RAM
  • Download Speed: Broadband (3Mb+)

Suitable for:

Care, Education and Commercial

Care, Education and Commercial


Conflict Resolution in the Workplace

Duration: 45 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).

CourseModule NumberModule NamePass % Required
Conflict Resolution in the Workplace1The Causes and Symptoms of Conflict at Work70
Conflict Resolution in the Workplace2Resolving Conflict70
Conflict Resolution in the Workplace3The Five Conflict Modes70
Conflict Resolution in the Workplace4Using the Modes70
Conflict Resolution in the Workplace5Assertiveness70
Conflict Resolution in the Workplace6Making Positive Outcomes70

Conflict Resolution in the Workplace