Conflict Resolution in the Workplace Training

Course Description

‘Unmanaged conflict is the largest reducible cost in organisations today, and the least recognised’

Our society, and therefore our workplaces, are full of individuals with very different backgrounds, beliefs, values and attitudes. With such diversity conflict, at some point, is inevitable.

Conflict in workplaces is not only inevitable, it can actually be valuable. That is if it is handled correctly and focused on the right areas.

This course will consider what conflict is as well as its impact and role in the workplace. We will consider some of the triggers for workplace conflict and how it develops before looking at a number of different ways of managing it.

Conflict Resolution in the Workplace Training

Course Information

Course Number Course Validity Course Duration Course Assessment Course Accreditation Course Approvals
VEL0214.2-45 minutesFormal (multiple choice)CPD-

Course Modules

Module No. Module Name Pass % Required
1The Causes and Symptoms of Conflict at Work70
2Resolving Conflict70
3The Five Conflict Modes70
4Using the Modes70
5Assertiveness70
6Making Positive Outcomes70

Course Downloads

System Requirements

  • Browser: Up to date web browser
  • Video: Up to date video drivers
  • Memory: 1Gb+ RAM
  • Download Speed: Broadband (3Mb+)
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