Customer Service Training

Course Description

Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met.

But how is this done?

How do you ensure it’s consistent across your business? What are the benefits of delivering great customer service?

This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.

Customer Service Training

Course Information

Course Number Course Validity Course Duration Course Assessment Course Accreditation Course Approvals
VEL0432-75 minutesFormal (multiple choice)CPD-

Course Modules

Module No. Module Name Pass % Required
1About the Course70
2What is Customer Service70
3The Goals of Great Customer Service70
4Discovering and Understanding Customer Needs70
5Delivering Maximum Levels of Customer Service70
6Making Customers Feel Great From the Start70
7Communication Skills70
8Non-verbal Communication and Body Language70
9Dealing with Customer Complaints70

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Course Downloads

System Requirements

  • Browser: Up to date web browser
  • Video: Up to date video drivers
  • Memory: 1Gb+ RAM
  • Download Speed: Broadband (3Mb+)
care training accreditations
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