Developing Assertiveness
This Developing Assertiveness course helps delegates recognise different communication styles—including passive, aggressive, passive-aggressive, and assertive—and understand how to communicate more confidently and respectfully. Through practical discussions and proven techniques such as the three-step assertiveness model, fogging, and the broken record, participants will gain tools to handle challenging conversations and set clear boundaries. This interactive session is ideal for anyone looking to improve personal or professional communication.
| Course Number | Course Validity | Course Duration | Course Assessment | Course Accreditation | Course Approvals |
|---|---|---|---|---|---|
| S1 | 3 Years | 3 Hours | Continuous | - | - |
- Introduction and course overview
- Understanding communication styles: passive, aggressive, and assertive
- The impact of inner dialogue and body language
- Barriers to communication and how to overcome them
- Assertiveness techniques: 3-step model, fogging, and broken record
- Saying “no” and making requests with confidence
- Summary, Q&A, and course evaluation
