Principles of Communication Training

Course Description

When working in the adult social care sector, communicating is essential to develop your understanding of a service user’s needs, so you can provide them with the support they require

If the information exchanged is inaccurate or misleading, mistakes can be made which can result in ineffective care and a negative view of the service. Professionals will form many different relationships in their work. Some will be formal and others more informal.

Whoever you are communicating with and whatever the method you use it is essential that you make sure your communication is appropriate and effective.

This course covers some of the different ways of communication, how to identify barriers to communication and how to reduce these, making sure the person you are communicating with understands what you are communicating, how to get help with communication issues and much more.

Principles of Communication Training

Course Information

Course Number Course Validity Course Duration Course Assessment Course Accreditation Course Approvals
VEL0401-75 minutesFormal (multiple choice)CPD-

Course Modules

Module No. Module Name Pass % Required
1Reasons People Communicate70
2Ways of Communicating70
3Identifying Communication Barriers70
4Reducing Communication Barriers70
5Checking Understanding70
6Getting Help With Communication Issues70
7Confidentiality70

Course Downloads

System Requirements

  • Browser: Up to date web browser
  • Video: Up to date video drivers
  • Memory: 1Gb+ RAM
  • Download Speed: Broadband (3Mb+)
care training accreditations
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