Customer Service - Header image

Customer Service

Course Number

VEL-1

Time Required*

75 minutes

Assessment

Formal (multiple choice)

Approvals

CPD

Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met.

But how is this done?

How do you ensure it’s consistent across your business? What are the benefits of delivering great customer service?

This course will start by making it very clear exactly what we mean by customer service, and why it’s so vital. It then goes into detail about the goals of great customer service, communication skills both verbal and non-verbal, discovering and understanding customer needs and much more.

Recommended System Requirements

  • Browser: Up to date web browser
  • Video: Up to date video drivers
  • Memory: 1Gb+ RAM
  • Download Speed: Broadband (3Mb+)

Suitable for:

Commercial

Click video to play preview

Course

Customer Service

Duration: 75 minutes (Note: This is based on the amount of video content shown and is rounded off. It does not account in any way for loading time or thinking time on the questions).

CourseModule NumberModule NamePass % Required
Customer Service1About the Course70
Customer Service2What is Customer Service70
Customer Service3The Goals of Great Customer Service70
Customer Service4Discovering and Understanding Customer Needs70
Customer Service5Delivering Maximum Levels of Customer Service70
Customer Service6Making Customers Feel Great From the Start70
Customer Service7Communication Skills70
Customer Service8Non-verbal Communication and Body Language70
Customer Service9Dealing with Customer Complaints70